OUR DEALER PARTNERS

---

"I hired First Impressions to help with front desk training, but within just two months, they have become an integral part of our team. They quickly identified game-changing opportunities across all of our customer-facing departments; they helped us reorganize our staff, processes, scripts, and more. Their CXC scoring model is groundbreaking! Paired with their in-store support, they have been instrumental in identifying areas for improvement, and as a result, we've achieved the highest CSI score that I can remember. Katie, in particular, is the most knowledgeable person I know, bringing BDC best practices from hundreds of dealers across the country. Her insights have been invaluable in our customer experience improvement efforts. If you don’t hire them, you’re missing out!"

Leigh Farrell, General Manager at Ray Catena Mercedes-Benz of Freehold